Old news, but still cool: VoiceNet

The company I work for entrusted me to design and launch the website for VoiceNet, their call center software product. I managed the project and designed the site, working closely with internal contributors and stakeholders. Wood St. was the design and development firm that handled the styling and coding of the site.

Simply put, call centers use VoiceNet for enterprise-scale outbound dialing for telesales, appointment setting, etc., and inbound call handling for managing incoming calls either directly by a live agent or by an automated system called an IVR (i.e. “Press or say one to get your account balance.”)

Of course VoiceNet comes with all the features a call center would need to effectively manage the blend of incoming and outgoing calls including recording and monitoring of calls, generating reports, and all kinds of customization and optimization capabilities.