The company I work for entrusted me to design and launch the website for VoiceNet, their call center software product. I managed the project and designed the site, working closely with internal contributors and stakeholders. Wood St. was the design and development firm that handled the styling and coding of the site.
Simply put, call centers [...]

Reid Hoffman, the founder of LinkedIn, was interviewed by CNN recently and he offers some sagely nuggets that I really identify with. Particularly this gem, “writing brief e-mails is not emotional coldness.” Exactly right! I’ve spent waaay too much time crafting an email to make sure it ‘reads right’ and I’ve spent waaay too much [...]