Check out my new blog, Contact CenteRevolution. The blog will serve as a forum for my ideas and suggestions on how contact centers can be optimized for maximum value through technology and process. I hope you find it interesting and helpful.

Starting Monday, September 25th, I will begin a new job with Interactive Softworks, a Virginia-based technology company that provides enterprise software products and technologies for creating and managing complex, business-driven enterprises using service-oriented architectures (SOA), business-process management (BPM) and client-facing communication technologies.
I will serve in a dual role as a marketing and sales executive. On [...]